Return Policy
At comfortouaroma, we are committed to ensuring your satisfaction with our floral products and services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.
General Return Policy
Due to the perishable nature of floral products, we have specific policies regarding returns and refunds. We strive to ensure that all arrangements meet our quality standards and your expectations.
If you are not satisfied with your purchase, please contact us within 24 hours of delivery or pickup to discuss your concerns. We will work with you to resolve any issues.
Eligible Returns
Damaged or Defective Products
If your floral arrangement arrives damaged or is defective, please contact us immediately with photos of the product. We will arrange for a replacement or provide a full refund.
Wrong Product Delivered
If you receive a product that differs from what you ordered, please contact us within 24 hours. We will arrange for the correct product to be delivered or provide a full refund.
Quality Issues
If you are unsatisfied with the quality of your floral arrangement, please contact us within 24 hours of delivery. We will review your concerns and work to resolve the issue appropriately.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom or personalized floral arrangements that were created specifically for your order
- Arrangements that have been used, displayed, or modified after delivery
- Products that have exceeded the 24-hour return window
- Event services that have already been provided
- Gift arrangements that have been delivered to the recipient
Return Process
Step 1: Contact Us
Contact our customer service team within 24 hours of delivery or pickup. Provide your order number, photos if applicable, and a description of the issue.
Step 2: Review
We will review your request and may request additional information or photos to assess the situation.
Step 3: Resolution
We will work with you to determine the best resolution, which may include replacement, exchange, or refund depending on the circumstances.
Refunds
If a refund is approved, it will be processed to the original payment method within 5-10 business days. The refund amount will depend on the specific circumstances of your return.
For event services, refunds may be subject to cancellation policies and may be prorated based on services already provided.
Exchanges
We may offer exchanges for eligible products. Exchanges are subject to product availability and must be requested within 24 hours of delivery. Additional charges may apply if the exchange product is of higher value.
Cancellation Policy
Order cancellations must be requested at least 48 hours before the scheduled delivery or pickup date. Cancellations made within 48 hours may be subject to a cancellation fee.
For custom arrangements and event services, cancellation policies may vary. Please refer to your specific service agreement or contact us for details.
Contact Us
If you have questions about our Return Policy or need to initiate a return, please contact us:
comfortouaroma
17921 Sky Park Cir Suite G
Irvine, CA 92614, United States
Phone: +1 (949) 433-4350
Email: question@comfortouaroma.world