Privacy Policy

At comfortouaroma ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at comfortouaroma.world (the "Website") or use our floristry services.

This Privacy Policy complies with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the Federal Trade Commission (FTC) guidelines. By using our Website or services, you consent to the data practices described in this policy.

Information We Collect

Personal Information

When you contact us, place an order, or use our services, we may collect personal information including:

• Name and contact information (email address, phone number, mailing address)
• Payment information for processing orders
• Event details and preferences for floral arrangements
• Communication preferences and correspondence history

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders for floral arrangements
• Communicate with you about your orders, inquiries, and our services
• Provide customer support and respond to your requests
• Send you marketing communications with your consent
• Improve our website, products, and services
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We Do Not Sell Personal Information: We do not sell, trade, or rent your personal information to third parties for monetary or other valuable consideration. This includes any information that identifies, relates to, describes, or could be associated with you.

We may share your information only in the following circumstances:

• Service Providers: With trusted service providers who assist us in operating our business and providing services to you (e.g., payment processors, delivery services, website hosting). These providers are contractually obligated to protect your information and use it only for specified purposes.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our legal rights, property, or safety, or that of our customers or others.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, where your information may be transferred as part of the transaction.
• With Your Consent: With your explicit consent for specific purposes you have authorized.

Categories of Third Parties: We may share information with the following categories of third parties: payment processors, shipping and delivery services, marketing service providers (with your consent), website analytics providers, and legal and professional advisors.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

California Consumer Privacy Act (CCPA) Rights

If you are a California resident, you have the following rights under the CCPA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

General Privacy Rights

All users have the right to:

• Access and receive a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• File a complaint with the Federal Trade Commission (FTC) or your state's attorney general

How to Exercise Your Rights: To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 45 days, or as required by applicable law. We may need to verify your identity before processing your request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Children's Privacy

Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we learn that we have collected personal information from a child under 13, we will delete that information promptly.

Do Not Track Signals

Some web browsers transmit "do not track" signals to websites. We currently do not respond to "do not track" signals from web browsers. However, you can control tracking through your browser settings and opt-out of certain tracking technologies as described in our Cookies Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, including requests to exercise your privacy rights, please contact us: